Privacy policy
This privacy policy describes how Lach Dental Specialists (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website at lach-ortho.com, submit forms, or interact with our services. By using our website, you agree to the practices described in this policy.
Lach Dental Specialists is committed to ensuring that your privacy is protected. We may update this policy periodically. Any changes will be posted on this page with an updated effective date.
Information We Collect
We may collect the following types of personal information when you interact with our website, schedule an appointment, or contact our offices:
- Name and contact information, including email address and phone number
- Demographic information such as zip code, preferences, and interests
- Appointment scheduling details and service preferences
- Insurance and financing information relevant to your dental care
- Information submitted through online forms, surveys, or consultation requests
- Website usage data collected through cookies and analytics tools
How We Use Your Information
We use the information we collect to provide you with the best possible experience and to support our dental practice operations. Specifically, we use your information for the following purposes:
- Scheduling and confirming appointments at our Oviedo and Lake Nona locations
- Communicating with you regarding your dental care, treatment plans, and account information
- Processing insurance claims and financing arrangements
- Improving our website, services, and patient experience
- Sending appointment reminders, follow-up communications, and account notifications
- Responding to inquiries, feedback, and service requests
- Internal record keeping and practice administration
SMS/Text Messaging Opt-In Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you opt in to receive text messages from Lach Dental Specialists, we collect your phone number and consent preferences. Your opt-in data is used solely to send you the categories of messages you have consented to receive, which may include:
Non-Marketing Messages
- Appointment confirmations and reminders
- Rescheduling notifications
- Post-treatment follow-up communications
- Account, estimate, and payment information
- Insurance and financing updates related to your dental care
Marketing/Promotional Messages (With Separate Consent)
- Special offers and seasonal promotions
- New service announcements
- Patient loyalty rewards and referral incentives
- Updates on orthodontic, oral surgery, pediatric dentistry, cosmetic, and dental implant services
Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. Reply HELP for assistance.
Information Sharing and Disclosure
We do not sell, distribute, or lease your personal information to third parties. We will not share your information with outside parties unless one of the following applies:
- We have your explicit permission to do so
- We are required by law to disclose the information
- It is necessary to fulfill a service you have requested (e.g., processing insurance claims)
- We engage trusted subcontractors who assist with support services such as customer service, appointment scheduling platforms, or payment processing, and who are bound by confidentiality obligations
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. While no method of transmission over the Internet is 100% secure, we take all reasonable steps to protect your personal data.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small files placed on your device that help us understand which pages are being used and how visitors interact with our site.
We use this information for statistical analysis to improve our website and tailor it to your needs. A cookie does not give us access to your computer or any personal information about you beyond what you choose to share. You can configure your browser to decline cookies, though this may limit some website functionality.
Links to Other Websites
Our website may contain links to third-party websites. Once you leave our site, we have no control over external websites and are not responsible for the protection and privacy of any information you provide on those sites. We encourage you to review the privacy statements of any website you visit.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- When filling out a form on our website, look for optional consent checkboxes. These checkboxes are never pre-checked and are not required to submit the form.
- If you have previously consented to receiving marketing communications, you may withdraw your consent at any time by contacting us at info@lach-ortho.com.
- To opt out of text messages, reply STOP to any message you receive from us.
- To request details of personal information we hold about you, or to request corrections, please contact us at the address below.
Contact Information
If you have questions about this privacy policy or wish to update your personal information, please contact us:
Lach Dental Specialists
Oviedo Office: 4250 Alafaya Trail #180, Oviedo, FL 32765
Lake Nona Office: 10437 Moss Park Road, Suite B, Orlando, FL 32832
Email: info@lach-ortho.com
Oviedo Phone: (407) 359-1960
Lake Nona Phone: (407) 502-2345
